Chet Bowen

State Director

Phone: (603) 836-4400 ext 101
Email: [email protected]

Chet graduated with a BA in Psychology from Plymouth State University and earned a Master of Science degree in Counseling Psychology from Northeastern University. He has spent the majority of his career working in the mental health and higher education fields. Chet is passionate about the fact that everyone deserves a fair opportunity to succeed and that potential cannot be measured using a single gauge of a global scale. It is important to Chet that educational & vocational opportunities, life skills development, and a general sense of safety and belonging are available to all. The capacity to learn and grow, he believes, is entirely connected to a secure environment in which one can try new things without the fear of failure and ridicule.

“In order to succeed, we must first believe that we can” - Nikos Kazantzakis

Erika Noftle

Area Director - Region 7

Phone: (603) 836-4400 ext 104
Email: [email protected]

Erika began her career in the Human Services field as a Direct Support Professional in 2013 after studying Biology at the University of New Hampshire. She then participated in a community support program before accepting a Program Management position for Enhanced Family Care placements in New Hampshire and Massachusetts. Erika joined the CIS team in the position of Day Program Manager before transitioning into her current role as Area Director for Region 07 services.

As a certified Mandt System trainer, Erika promotes healthy communication amongst staff and individuals, as well as creative problem-solving and crisis management solutions. She strives to ensure that each individual is participating in a program appropriate to their needs and aspirations, with a focus on self-advocacy, enrichment, community involvement, and overall health and wellness.

Hannah Reed

Area Director - Region 8

Phone: 603-932-6443 x 502
Email: [email protected]

Hannah graduated from Saint Anselm College with a BA in Psychology in 2013. Soon after she began her career in Human Resources working as a DSP and fell in love with working in this field. She realized being able to help others has been the most rewarding decision and plans on continuing being in this profession. She began working as a Residential Manager in February of 2017, and has then accepted this position at CIS as well as taking on Homecare Provider recruitment. She believes in working as a team to establish the best solution for all involved. Hannah is a dedicated worker who sees the good in everyone which has made this position successful. She is always looking to learn more so that she can teach others.

William (Billy) Burke

Area Director - Region 10

Phone: (603) 836-4400 ext 111
Email: [email protected]

Billy began working in the social service field as the In-School Suspension Teacher at two middle schools in southern New Hampshire. While going to school full time at night, Billy further studied Psychology and Human Services at both Southern New Hampshire University and Granite State College. From there, he transitioned to working at a residential facility in Manchester, NH where he supervised a “Stepdown” young adult, male psychological unit. In his time there he also worked on the crisis unit with children who needed emergency placement and shelter.

Now, Billy currently holds the position of Area Director where he ensures each individual is achieving and succeeding within their program while becoming a pivotal part of each of their communities. Growing up with a mother who is a teacher and a father who was heavily involved in the local town community, Billy was taught at a young age the importance of everyone in this world getting a fair and equal opportunity to achieve success and pursue happiness.

Alana Cullen

Human Resources Director

Phone: (603) 836-4400 ext 108
Email: [email protected]

Alana Graduated with a BA in Human Resources Management from Ashford University and has a history of over 18 years in Leadership and 11 years in driving culture and team work with a fortune 200 company. Her passion for people and education inspired her to join CIS to help others reach their full potential. With a dedicated focus on staffing, policies and procedures, and infusing a positive environment Alana is honored to be in the Human Services field supporting our Mission and continued growth.

Augustus Ansah

Residential Program Manager

Phone: (603) 836-4400 ext 105
Email: [email protected]

Augustus Ansah graduated from the University of Ghana with a BA (Hons) in Political Science in 1986. He served in the Ministry of Information in Ghana as a District Information Officer; interacting with the general populace and educating them on on-going political, social and economic issues of the day.

He then pursued further studies at New Hampshire College (Southern New Hampshire University) and earned an MS in Community Economic Development. While pursuing his master’s program at New Hampshire College, he started working at the Moore Center in Manchester, NH, as a DSP, supporting and assisting individuals to achieve their best in life.

This drive and passion to assist and make a difference in an individual’s life kept him going until he joined Granite Bay Connections in 2002, first as a DSP, and transitioning into Program Management in 2005. Augustus has remained in this role to date, always with the focus on making a positive difference in the lives of individuals and providing support staff with the best tools to help with daily interactions and getting the best results possible. His background in crisis prevention and intervention techniques, and over 23 years of interaction with stakeholders in the field of operation, has made it possible for him to assist staff in making a positive difference in the life of individuals we serve.

Margaret Dufresne

Office Manager

Phone: (603) 836-4400 ext 110
Email: [email protected]

Margaret Dufresne is from Hollis, NH, and is our Office Manager. After caring for her grandmother during her last years, she spent three years as a Licensed Nursing Assistant (LNA) providing homecare. She then transitioned into Direct Support in 2012 and spent six years providing both shared and one-on-one programs as a DSP. Margaret has worked for Community Integrated Services since 2015 and was promoted to Office Manager in July of 2018.

Margaret’s sister has inspired her throughout her life to want to help individuals of all levels of abilities feel supported, accepted and to live as independently as possible. She strongly believes in the devoted care CIS gives to each of their individuals and is grateful to be a part of the CIS family.