In 2013, Hannah completed her Bachelor of Arts degree in Psychology from Saint Anselm College. Soon after, she launched her career in Human Services as a Direct Support Professional (DSP), a decision that sparked her enduring passion for the field. The opportunity to help others turned out to be an incredibly rewarding experience for Hannah, solidifying her dedication to remain in this profession.
Hannah joined the Community Integrated Services (CIS) team in November 2019, where she embraced various roles, initially serving as a Residential Program Manager. Ever eager to broaden her knowledge and capabilities, she steadily climbed the organizational ladder, eventually ascending to the position of Deputy Director. In this role, she works hand in hand with the Executive Director, dedicating her efforts towards the progressive development of CIS. A key part of her role involves ensuring the company's Reliability of Services not only meets but exceeds expectations.
As Deputy Director, Hannah assumes the responsibility of overseeing the day-to-day operations of the company. Regular interaction with all team members is an essential part of her role, fostering a cohesive team environment and facilitating collective problem-solving. Hannah believes in the power of teamwork and considers it a crucial factor for success. Her leadership style promotes collective decision-making, asserting that the best solutions are often reached when everyone contributes their unique perspectives and expertise.
Lyndsey became part of the Community Integrated Services (CIS) team towards the end of 2022. Her academic background is in Business Administration, where she specialized in Human Resources at Southern New Hampshire University. Before joining CIS, Lyndsey accumulated years of experience in various customer service roles, eventually transitioning into office management and human resources, sectors where her passion truly lies.
Lyndsey's professional journey has given her a deep understanding of employee relations. She thrives on working with people, and her approach to her role is characterized by a keen interest in fostering positive interpersonal relationships. Collaboration is a significant aspect of her work ethic, and she actively promotes teamwork within the organization to create a positive and safety-focused work culture.
What Lyndsey appreciates most about working at CIS is the palpable passion her colleagues share for the work they do. She is inspired by the dedication they show towards their clients, making her role not just a job, but a part of a collective effort to make a significant difference in people's lives. She's not just part of an organization, she's part of a team driven by passion and commitment, something that deeply resonates with her own professional ethos.
Erika's journey in the Human Services field began in 2013 when she took up the role of a Direct Support Professional, after completing her studies in Biology at the University of New Hampshire. Subsequently, she was part of a community support program before assuming a Program Management role for Enhanced Family Care placements, serving both New Hampshire and Massachusetts. Erika later joined the Community Integrated Services (CIS) team, initially holding the position of Day Program Manager and then Area Director. Her path led her to her current role in Quality Assurance & Compliance, a crucial part of ensuring CIS's services meet the highest standards.
As a certified trainer in the Mandt System, Erika actively promotes healthy and constructive communication among staff and clients. Her approach involves innovative problem-solving techniques and effective crisis management solutions, fostering an environment conducive to personal and professional growth. Erika's training methodologies reflect her firm belief in the value of a solid communication foundation in achieving success.
Erika's ultimate aim is to ensure that every individual is engaged in a program that aligns with their specific needs and aspirations. She strongly emphasizes self-advocacy, personal enrichment, community involvement, and the overall health and wellness of the individuals she serves. Through her dedicated efforts, she seeks to create an enriching and empowering environment that nurtures the personal and social development of every individual in the CIS community.
Ashley Coleman recently embraced a new professional journey by joining Community Integrated Services as the Director of Nursing. Her extensive experience in the field, paired with her proven track record of excellence, positions her well to help the organization achieve its care and compliance goals. Recognizing the growing demand for quality care in the State of NH, Ashley is determined to aid CIS in its mission to expand and serve more individuals.
Ashley understands the critical need for a strong nursing presence in areas such as Enhanced Family Care, Day Programs, and Medical Model homes. To meet this need, she is committed to forging effective collaborations with her team. Together, they aim to bring about positive outcomes, enhancing the quality of care provided in these areas.
Beyond her professional commitments, Ashley's life centers around her cherished family. She is a devoted wife and mother to her son and daughter. Her family's support and love fuels her dedication, helping her strive for excellence in her work and create a meaningful impact in her role at CIS.
Karen hails from a line of devoted healthcare professionals, being a second-generation Registered Nurse (RN) who followed in her mother's nurturing footsteps. Her journey into the nursing profession commenced at Catholic Medical Center, where she served on their medical surgical unit. Always eager to enhance her skills, she completed her Advanced Cardiovascular Life Support (ACLS) certification, marking a significant milestone in her career.
In the following seven years, Karen specialized in the cardiac step-down telemetry unit, taking on the pivotal role of a charge nurse. Her career then took an exciting turn towards rehabilitation medicine, a field she was immersed in for another seven years. When Elliot and Catholic Medical Center united, birthing Optima Health, Karen played a crucial role in launching a new nursing unit, K-8, at the Elliot Campus.
In 1999, Karen embarked on a transformative career shift, turning her focus to working with developmentally disabled individuals as a nurse trainer. For the past 24 years, she has remained deeply committed to this field, joining the Community Integrated Services (CIS) team in August 2021. She firmly believes that efficient team communication and empathetic listening are fundamental in providing the best service to those in her care. Karen's longstanding dedication and passion for her field continue to guide her in her mission to make a positive difference in the lives of those she serves.
In 2018, Samantha entered the rewarding field of nursing, taking on the role of an RN Case Manager within a Home Health setting. From the outset, she embraced the philosophy that every individual is worthy of patient understanding and a fulfilling life, full of quality and dignity. These values have served as a steadfast compass throughout her nursing career, guiding her in every decision and action she makes.
Samantha's passion isn't just limited to nursing; she has a profound dedication to patient advocacy. She believes in giving a voice to those who may struggle to make theirs heard, in standing up for their rights, and ensuring their needs are met with the highest standards of care. This unwavering commitment to patient advocacy was a significant factor in her decision to join CIS. She recognized in CIS an organization that shares her principles, one where she could further nurture her passion.
At CIS, Samantha's goal is more than just offering care; it is about empowering clients, enabling them to achieve their highest potential. She firmly believes that every individual has unique strengths and abilities, and it is the duty of caregivers like herself to help clients recognize and tap into these.
Samantha's guiding principle, a cherished quote that she holds dear is, Every act of kindness is a piece of love we leave behind. To Samantha, these are more than just words; they are a way of life. Every patient she treats, every person she helps, is an opportunity to leave a piece of love behind, through the kindness and care she provides. This is the legacy Samantha aims to leave at CIS and in her nursing career at large.
As a Nurse Trainer with prior experience at Moore Center Services, I bring a comprehensive background in nursing to my role. I earned my Bachelor of Science degree from WGU in 2020, building upon my Associate of Nursing degree obtained from St. Joseph School of Nursing in Nashua, NH, in 2015. My experience includes working in rehabilitation and long-term care facilities, as well as in home health with the Visiting Nurse Association (VNA).
I am passionate about working with people, and I bring to CIS a blend of experience, skill, and compassion. I firmly believe in the human spirit and the uniqueness of each individual. In my practice, I consistently advocate for patient-centered nursing care, recognizing and valuing each person's distinct needs and qualities.
Cherise embarked on her journey in the human services field 17 years ago, initially working as a Cabin Lead at Summer Camp Loyal town in Hunter, NY. This formative experience instilled in her a lifelong commitment to serve and uplift others. Her academic pursuits led her to study Music Performance and Youth Ministry at NYACK Seminary College in New York City, augmenting her passion for fostering growth and development in individuals.
During her time in New York, Cherise expanded her professional horizons by assuming the roles of a Residential Supervisor and Medical Coordinator. In these capacities, she continued to serve individuals with developmental challenges, particularly focusing on persons on the Autism spectrum. This work further deepened her understanding and empathy towards the unique needs and potentials of these individuals.
In 2017, personal circumstances led Cherise to relocate to New Hampshire to care for her beloved grandfather during his final days. Despite this significant life change, she continued her career with Community Integrated Services (CIS) that same year, initially as a Direct Support Professional (DSP). She then transitioned into the role of Class Instructor, ultimately rising to her current role as an Area Director. Cherise's passion for enriching the lives of others remains the driving force behind her work, continually inspiring her to make a positive impact in her role at CIS.
Ashley's journey in the field of human services began in 2014, following her move from Syracuse, NY to Portsmouth, NH. From a young age, she was exposed to the world of special education through her mother, who taught in this sector. This sparked a compassion for helping others that would stay with her throughout her life. However, after high school, Ashley decided to explore different paths and attended SUNY Alfred, where she studied Fine Arts & Graphic Design. Simultaneously, she funded her education by working at the Post Office and substitute teaching in special education classrooms.
The next phase of Ashley's career led her to work with at-risk teenagers in alternative high school settings and providing direct support to at-risk youth aged between 5 and 17. During this period, she actively participated in several outreach coalitions to educate and mentor these young individuals. This fulfilling work with the at-risk and developmentally disabled populations inspired Ashley to further her education at Southern New Hampshire University (SNHU) while also providing direct support.
Over time, Ashley's dedication and hard work led to her promotion as a Residential Program Manager, a role in which she took great satisfaction in helping individuals establish and maintain a healthy home environment. Complementing her professional endeavors, Ashley has been an active volunteer, giving her time to local food pantries, animal shelters, the Red Cross Disaster Action Team, and even embarking on a mission trip to the Dominican Republic to provide food, clothing, and medical services to underprivileged children.
Ashley's passion for service continues to burn brightly, and she relishes working with others who share her commitment to making a positive impact. In January 2022, she stepped into the role of Area Director, marking the latest chapter in her continued dedication to the field.
A Massachusetts native, Victoria relocated to New Hampshire in 2001, where she first dipped her toes into the human services sector in 2016. Initially, she worked as a direct support staff member in a staffed residence, offering assistance to individuals living there. Later, she transitioned to a role providing one-on-one support within the community. These experiences sparked a passion in Victoria, leading her to realize her calling was to nurture a career in Human Services.
Recognizing the need to further her education to fully pursue this newfound passion, Victoria is currently attending the University of New Hampshire. She is diligently working towards obtaining a Bachelor of Science degree in Human Services, with a specific emphasis on Family Services. Her ambition does not stop at an undergraduate level, though. Victoria aspires to further her academic credentials by pursuing a master's degree in the future.
In January 2023, Victoria brought her passion and dedication to Community Integrated Services, stepping into the role of a Residential Program Manager. She is thrilled to be part of the CIS team, where she can further leverage her skills and knowledge to make a positive impact in the lives of those she serves.
From a young age, Donald discovered his passion for aiding others, a realization that stemmed from a significant amount of time spent in a hospital following a tragic accident. This life-altering experience led him to commit his life to making a difference in others. Donald's professional journey started in Maine, where he served as a Certified Nursing Assistant (CNA) and a Certified Residential Medication Aid (CRMA), specializing in geriatric psychology, rehabilitation, and activity coordination.
Motivated by a desire to support people struggling with substance abuse disorder, Donald relocated from Portland, ME to Manchester, NH. During this period, he devoted much of his spare time to outreach programs for the homeless population in Manchester and Nashua. Through the connections he developed, he was successful in facilitating numerous transitions from the streets to treatment centers for Manchester residents.
Donald joined the team at Community Integrated Services (CIS) in January 2019, marking the beginning of a new chapter in his professional life. During his tenure at CIS, he worked with multiple clients, with a particular focus on a highly demanding client whom he supported for three years. This experience provided Donald with a deeper understanding of the needs of this population and further honed his skills.
Donald's journey with CIS saw him transition into the role of Day Area Director, where he continues to serve. In this role, he maintains his commitment to growth, both personally and professionally, as he continues to support the needs of this unique community.
Augustus Ansah, a graduate of the University of Ghana, earned his BA (Hons) in Political Science in 1986. His career began in public service with the Ministry of Information in Ghana, where he served as a District Information Officer. His role allowed him to connect directly with citizens, enlightening them on the current political, social, and economic issues shaping their lives.
Pursuing further studies, Augustus relocated to the United States, attending New Hampshire College, which is now known as Southern New Hampshire University. There, he secured an MS in Community Economic Development. Concurrently with his master's program, he embarked on a career journey at the Moore Center in Manchester, NH, beginning as a Direct Support Professional (DSP). His role involved aiding individuals to reach their fullest potential in life, a task he found deeply rewarding.
His dedication to making a difference in individual lives led him to join Granite Bay Connections in 2002, starting again as a DSP, and then ascending to the role of Program Manager in 2005. In 2018, Augustus was tranistion into Comminity Intergrated Services, and continues to serve in the Program Manager role, focusing on uplifting lives and equipping support staff with the necessary tools to optimize their daily interactions and outcomes with the individuals they serve. His expertise in crisis prevention and intervention techniques, coupled with over 25 years of engaging with key stakeholders in his field, has equipped him to effectively guide his staff towards making a transformative difference in the lives of those they serve.
Samantha embarked on her professional journey with a degree in Forensic Psychology from Southern New Hampshire University. Her interest in understanding the underlying factors that shape people's behavior and identities sparked this academic pursuit. The intricate facets of human nature and what influences individuals' actions became a central theme in her quest for knowledge and understanding.
In 2014, Samantha entered the Human Services field, joining the team at New Hampshire Hospital. It was here that she discovered a profound love for assisting individuals with psychiatric and behavioral support needs. Samantha found immense satisfaction in working closely with this demographic, fueling her desire to continue in this vein. She later took up the role of Service Coordinator at Community Crossroads, where she worked extensively with individuals with developmental disabilities. This experience not only reinforced her passion but also highlighted the immense potential for impactful work in this field.
Over the years, Samantha has taken great joy in aiding her clients in their journey towards self-improvement, across various areas of support. She often plays the role of a cheerleader, providing encouragement and support, and an advocate when the situation demands. Her work is characterized by her strong belief in her clients' potential and her unwavering dedication to help them realize it.
Away from work, Samantha relishes spending quality time with her family. She also enjoys exploring the diverse landscapes of the New England area, finding both peace and rejuvenation in its natural beauty. Through her personal and professional life, Samantha is committed to understanding and supporting those around her, contributing positively to her community and the individuals she serves.
Lauren Bisson first stepped into the world of Community Integrated Services in 2019, beginning as a Direct Support Professional. However, on the brink of the Covid-19 pandemic, she left to explore different career avenues. March 2023 marked a joyous return for Lauren, as she was warmly welcomed back into the CIS family in the role of Residential Program Manager, a decision she regards with utmost happiness.
Hailing from Manchester, NH, where she was born and raised, Lauren has been a committed member of her community. She cherishes the satisfaction that comes from helping others, and it's a value that has guided her throughout her life. Lauren furthered her education at NHTI Concord's Community College, where she pursued Liberal Arts. During her time there, she demonstrated her drive and versatility as a dual athlete, excelling in women's basketball and cross country running.
Lauren's commitment to community service extended into her college activities as well, with her active participation in the alternative spring break club. This involvement afforded her the chance to volunteer at various organizations, including UpReach, Break A Difference, and Camp Restore. Outside of her professional life, Lauren finds joy in staying active. She loves playing volleyball, coaching basketball, and embracing the great outdoors. Her active lifestyle aligns perfectly with her enthusiastic approach to life and her unwavering dedication to service.
I've spent my entire life in Southern New Hampshire and pursued my higher education at Plymouth State University, where I earned a degree in psychology. Raised in Stratham, NH, I've always been actively involved in my local community, a commitment that I find particularly rewarding. My previous professional path was in the healthcare field, but after the challenges brought on by the COVID-19 pandemic, I decided to make a career shift.
Recently, I began a new chapter in my career at CIS, taking on the role of a Residential Program Manager. I'm excited about the opportunities and experiences this new position will bring. In my personal time, I have a keen interest in financial growth, particularly through investing in stocks and real estate. Additionally, I greatly enjoy spending time outdoors and relishing quality moments with my family.
In December 2017, Tricia began her career in Human Services, transitioning from an 8-year stint in customer service. Despite being new to the field of Developmental Disabilities, her strong commitment to advocating for individuals with disabilities propelled her career change. Within just seven months, Tricia advanced to the role of Day Program Coordinator in the same organization, a position that brought her immense joy.
The 2020 global pandemic reshaped Tricia's responsibilities. Demonstrating remarkable adaptability, she shifted to remote work while also aiding her two children with their remote education. This continued until the spring of 2021, when day services resumed, and Tricia returned to frontline duties in addition to her managerial tasks. However, the absence of summer camps in 2021 led her to temporarily step down to focus on her children's care.
After navigating a challenging period, including a temporary break for family care and transitioning to a new agency, Tricia found her place as a Direct Support Professional (DSP). Exploring different opportunities, she joined CIS in October 2022 as a DSP, where she felt a deep sense of belonging and appreciated the agency's welcoming, inclusive culture.
Marking a significant career milestone, Tricia became a Residential Program Manager in August 2023. This promotion highlights her expertise and resilience, reinforcing her dedication to the Human Services sector and her commitment to supporting and empowering individuals in need.
Tiara, originally from Brooklyn, New York, has a diverse work background including childcare, sales, nonprofits, and the food industry. These roles honed her skills in self-confidence, communication, precision, and task execution. Diagnosed with dyslexia early on, Tiara embraced this as a motivator rather than a hindrance, leading her to champion for those often overlooked. Her determination saw her not only meet challenges but thrive, culminating in her graduation.
Her journey with CIS began in 2022 as a part-time Direct Support Professional (DSP). Within a year, Tiara discovered a profound sense of fulfillment in this sector, reminiscent of the resilience and drive of her youth. This spurred her to delve deeper into the field and explore additional ways to enhance the lives of individuals with developmental challenges. Now, as a Residential Program Manager, Tiara is passionately committed to assisting others in reaching their life goals, finding great joy in making a positive impact.
Hailing from Hollis, NH, Margaret (Meg) Dufresne proudly serves as the Training, Development & Oureach Coordinator. Her caregiving journey began with taking care of her grandmother in her final years, after which she transitioned into a three-year stint as a Licensed Nursing Assistant (LNA), delivering homecare services. In 2012, she shifted to Direct Support, serving in both shared and one-on-one programs as a Direct Support Professional (DSP) for six years.
Meg joined the Community Integrated Services (CIS) family in 2015, and her consistent commitment and diligence saw her rise to the position of Office Manager by July 2018. She stands as a devoted advocate for both the individuals served and the staff, consistently striving to offer her support and assistance. From 2020 onwards, Meg began taking on more responsibility for managing employee training. By January 2022, she had earned certification as a Mandt trainer and later transitioning into her current role.
Meg's life-long inspiration has been her sister, whose influence instilled a deep-seated desire in her to support individuals of all ability levels. Her mission is to help them feel acknowledged, supported, and empowered to live as independently as they can. She firmly stands behind CIS's mission to provide dedicated and personalized care to each individual they serve. Meg takes great pride in being part of the CIS family and contributing to their cause.
Emily, originally from Florida, relocated to New Hampshire in the early months of 2017. She began her tenure at Community Integrated Services as an office manager in March 2023. Prior to joining CIS, Emily honed her skills in the automotive industry, where she spent five enriching years. There, she amassed valuable knowledge and experience in customer service and inventory management, key components of effective organizational management.
Emily has always been driven by her passion for teamwork, particularly when it comes to providing superior care and guidance for individuals. She firmly believes in the power of collaborative efforts, where each member's strengths are leveraged to offer the best possible services. This passion for teamwork and collective action makes her a valuable asset at CIS.
Her gratitude for the opportunity to work at CIS is immense. Working at an outstanding organization in the health and human services field has been a rewarding experience for Emily. It allows her to combine her management expertise with her desire to make a tangible impact on people's lives, an opportunity she cherishes deeply.
Ali, who hails from Rochester, New Hampshire, has a solid foundation in Customer Service. This background sparked Ali's enthusiasm for joining CIS as the Office Manager at the Portsmouth office in June 2021.
Ali is a firm believer in teamwork as a key to success. Having a cousin with disabilities, Ali deeply values organizations like CIS that provide essential support. These places ensure individuals like Ali's cousin receive the necessary aid for success and acceptance, complementing their family's support.